Mark Jenner

Mark Jenner

Mark Jenner – Managing Director of Assault Reduction International

14:15 – 14:55

Making training stick: the strategy/culture challenge

  • The 3P’s dilemma: Policy, Procedure, Practice
  • ‘Conflict Management Training’ vs. pragmatic customer facing staff and their communication styles
  • Making it stick, bringing together the 3P’s
  • Moving forward and maintenance
Advertisements